Question 1

What payment methods do you accept?

Accepted Answer

We accept PayPal, Debit and all major Credit Cards

Question 2

Why isn't my order going through?

Accepted Answer

Cart is empty

Credit/Debit card declined by bank

Prepaid/Gift card was used as an attempt for payment method (Both are not accepted)

Required information during ordering process was incomplete (personal, shipping and payment info) 

Internet browser timed out due to inactivity (Must refresh browser and start over)

Question 3

Why isn't my coupon code working?

Accepted Answer

Code has expired

Code was incorrectly spelled

Code format was invalid 

Code did not meet the purchase requirement

Question 4

What should I do if I made a mistake on my order?

Accepted Answer

Immediately contact us by phone or email and a team member will gladly resolve all of your concerns!

EMAIL: Support@Teeshirtpalace.com

Toll Free (844) TPALACE 
Local      (248) 549-7922

Question 5

What payment methods do you accept?

Accepted Answer

We accept PayPal, Debit and all major Credit Cards

Question 6

Why isn't my order going through?

Accepted Answer

Cart is empty

Credit/Debit card declined by bank

Prepaid/Gift card was used as an attempt for payment method (Both are not accepted)

Required information during ordering process was incomplete (personal, shipping and payment info) 

Internet browser timed out due to inactivity (Must refresh browser and start over)

Question 7

Why isn't my coupon code working?

Accepted Answer

Code has expired

Code was incorrectly spelled

Code format was invalid 

Code did not meet the purchase requirement

Question 8

What should I do if I made a mistake on my order?

Accepted Answer

Immediately contact us by phone or email and a team member will gladly resolve all of your concerns!

EMAIL: Support@Teeshirtpalace.com

Toll Free (844) TPALACE 
Local      (248) 549-7922

Question 9

Can I use separate billing and shipping addresses?

Accepted Answer

Yes!  Just enter billing first then shipping, You will have to uncheck the box that says both billing and shipping are the same.

Question 10

Do you offer quantity discounts?

Accepted Answer

Yes!  Look out for promotion emails or give us a call if you want to know the latest deals and promotions! You will find the promotions towards the bottom on the product page.

Question 11

Will my credit card information be kept on file?

Accepted Answer

NO.  

The privacy and Security for all personal information is a priority at Teeshirtpalace and no information will be kept on file.

Question 12

Accepted Answer

Question 13

How do I Change my order?

Accepted Answer

Call or email us regarding all changes to an order!

Question 14

Can I place an order over the phone?

Accepted Answer

ABSOLUTELY.  

Call us during business hours and a team member will process your order over the phone!  Please have the item SKU number in advance!
Toll Free (844) TPALACE 
Local      (248) 549-7922

Question 15

What is your ordering process?

Accepted Answer

Ordering process is simply 4 quick steps!

1. Select your favorite items and add them to cart

2. Enter your billing and shipping information

3. Select shipping method

4. CHECKOUT

Question 16

How do I apply a coupon code?

Accepted Answer

Enter your coupon code inside your shopping cart! Coupon code section lies between your listed items and checkout!

You can also enter your coupon code during checkout when entering your payment information!  (Please note you must hit apply coupon before adding payment)

Question 17

What payment methods do you accept?

Accepted Answer

We accept PayPal, Debit and all major Credit Cards

Question 18

Why isn't my order going through?

Accepted Answer

Cart is empty

Credit/Debit card declined by bank

Prepaid/Gift card was used as an attempt for payment method (Both are not accepted)

Required information during ordering process was incomplete (personal, shipping and payment info) 

Internet browser timed out due to inactivity (Must refresh browser and start over)

Question 19

Why isn't my coupon code working?

Accepted Answer

Code has expired

Code was incorrectly spelled

Code format was invalid 

Code did not meet the purchase requirement

Question 20

What should I do if I made a mistake on my order?

Accepted Answer

Immediately contact us by phone or email and a team member will gladly resolve all of your concerns!

EMAIL: Support@Teeshirtpalace.com

Toll Free (844) TPALACE 
Local      (248) 549-7922

Question 21

What payment methods do you accept?

Accepted Answer

We accept PayPal, Debit and all major Credit Cards

Question 22

Why isn't my order going through?

Accepted Answer

Cart is empty

Credit/Debit card declined by bank

Prepaid/Gift card was used as an attempt for payment method (Both are not accepted)

Required information during ordering process was incomplete (personal, shipping and payment info) 

Internet browser timed out due to inactivity (Must refresh browser and start over)

Question 23

Why isn't my coupon code working?

Accepted Answer

Code has expired

Code was incorrectly spelled

Code format was invalid 

Code did not meet the purchase requirement

Question 24

What should I do if I made a mistake on my order?

Accepted Answer

Immediately contact us by phone or email and a team member will gladly resolve all of your concerns!

EMAIL: Support@Teeshirtpalace.com

Toll Free (844) TPALACE 
Local      (248) 549-7922

Question 25

Can I use separate billing and shipping addresses?

Accepted Answer

Yes!  Just enter billing first then shipping, You will have to uncheck the box that says both billing and shipping are the same.

Question 26

Do you offer quantity discounts?

Accepted Answer

Yes!  Look out for promotion emails or give us a call if you want to know the latest deals and promotions! You will find the promotions towards the bottom on the product page.

Question 27

Will my credit card information be kept on file?

Accepted Answer

NO.  

The privacy and Security for all personal information is a priority at Teeshirtpalace and no information will be kept on file.

Question 28

Accepted Answer

Question 29

What payment methods do you accept?

Accepted Answer

We accept PayPal, Debit and all major Credit Cards

Question 30

Why isn't my order going through?

Accepted Answer

Cart is empty

Credit/Debit card declined by bank

Prepaid/Gift card was used as an attempt for payment method (Both are not accepted)

Required information during ordering process was incomplete (personal, shipping and payment info) 

Internet browser timed out due to inactivity (Must refresh browser and start over)

Question 31

Why isn't my coupon code working?

Accepted Answer

Code has expired

Code was incorrectly spelled

Code format was invalid 

Code did not meet the purchase requirement

Question 32

What should I do if I made a mistake on my order?

Accepted Answer

Immediately contact us by phone or email and a team member will gladly resolve all of your concerns!

EMAIL: Support@Teeshirtpalace.com

Toll Free (844) TPALACE 
Local      (248) 549-7922

Question 33

Can I use separate billing and shipping addresses?

Accepted Answer

Yes!  Just enter billing first then shipping, You will have to uncheck the box that says both billing and shipping are the same.

Question 34

Do you offer quantity discounts?

Accepted Answer

Yes!  Look out for promotion emails or give us a call if you want to know the latest deals and promotions! You will find the promotions towards the bottom on the product page.

Question 35

Will my credit card information be kept on file?

Accepted Answer

NO.  

The privacy and Security for all personal information is a priority at Teeshirtpalace and no information will be kept on file.

Question 36

How do I Change my order?

Accepted Answer

Call or email us regarding all changes to an order!

Question 37

Can I place an order over the phone?

Accepted Answer

ABSOLUTELY.  

Call us during business hours and a team member will process your order over the phone!  Please have the item SKU number in advance!
Toll Free (844) TPALACE 
Local      (248) 549-7922

Question 38

What is your ordering process?

Accepted Answer

Ordering process is simply 4 quick steps!

1. Select your favorite items and add them to cart

2. Enter your billing and shipping information

3. Select shipping method

4. CHECKOUT

Question 39

How do I apply a coupon code?

Accepted Answer

Enter your coupon code inside your shopping cart! Coupon code section lies between your listed items and checkout!

You can also enter your coupon code during checkout when entering your payment information!  (Please note you must hit apply coupon before adding payment)

Question 40

What is your printing process?

Accepted Answer

All our products are digitaly printed on demand using the latest Inkjet technology. That allows us to have vibrant colors and high quality prints on all products.

Question 41

Do you offer men, women, kids, babies and toddler sizes?

Accepted Answer

Yes.  We offer sizes to all walks of life!

Question 42

Why can't i find a specific style?

Accepted Answer

You will need to look below the product image on the product page. The you will see options for mens, womens, kids, babies and toddlers, accessories, and juniors. The you will see all the different styles the design is offered on, just make sure you click the style you want the it will land you on a different product page. Before placing order always make sure size, style, and color is correct.

Question 43

Where can I find sizing information?

Accepted Answer

A size chart is just below the area where you select your size and color of choice! If a size chart doesn't show please contact us or email us and we will be more then happy tp help you with any sizing questions.

Question 44

What garments styles run small?

Accepted Answer

All women's sizes run small except the plus size women's t shirts.

Question 45

Are your t-shirts true to size?

Accepted Answer

Most run true to size!

Question 46

What are the washing instructions?

Accepted Answer

Wash inside out, in cold water, dry with low heat, tumble dry.  Do not iron decorated areas.  If you see a halo around your shirt, this is a result of the print process and will go away when washed.  If the garment has a vinegar type smell, this is also due to the process of printing and will go away when washed!

Question 47

How much is shipping

Accepted Answer

Shipping prices vary depending on your location, weight amount of product and shipping method!  You can find out how much shipping will cost before you enter payment information!

Question 48

How long does an order take to ship out?

Accepted Answer

Normally it takes 1-3 business days for order processing!

Question 49

Where do your products ship from?

Accepted Answer

Mostly all products ship from our facility in Livonia, Michgan.

There are some products that will be drop shipped from a different faccilty also in Michigan.

Question 50

Why did I only receive part of my order?

Accepted Answer

Some shipments may arrive in separate packages!

Reasoin why is that some items get shipped faster then others or some items are on back order.

Please note that most order will be shipped together.

Question 51

Do we ship Next Day, Second Day or Expedited?

Accepted Answer

Yes we do, but please all 1-3 days order processing.

Question 52

How long does it take to receive my order if i pick Next Day or Second Day?

Accepted Answer

Next Day:

Your order will be delivered anytime between 1-3 days! Most next days are shipped the same day if ordered before 2pm EST and the product is in stock. If it is not in stock it will ship out the next day.

Second Day:

Your order will be delivered anytime between 2-4 days! Most second days are shipped the same day if ordered before 2pm EST and the product is in stock. If it is not in stock it will ship out the next day. Please note that next day shipping will always be process before second day.

Question 53

Can I get my order by tomorrow?

Accepted Answer

Always allow 1-2 business days for processing orders!

If you select next day shipping....

Your order will be delivered anytime between 1-3 days! Most next days are shipped same day if ordered before 2pm EST and the product is in stock. If it is not in stock it will ship out the next day.

Question 54

Do you ship International and what are your shipping options?

Accepted Answer

Yes.  

You can select standard or priority shipping for international orders!

Question 55

I have not received my order yet, now what?

Accepted Answer

First check tracking info and see if it was delivered. If it says delivered but never recieved please allow a few more days. Sometime products are delivered late by USPS or scanned delivered by mistake. 

Then Call or email us regarding the whereabouts of your order!

Question 56

Do you alert us once our order is shipped?

Accepted Answer

Yes! 

An email will be sent to you with the tracking information once it ships out to you!

Question 57

Can I upgrade my shipping?

Accepted Answer

Yes.  You can call us and pay the difference amount to speed up your delivery!

Question 58

Where do I get my tracking info at?

Accepted Answer

An email with tracking details will be sent to you the moment your product is shipped out!

Question 59

What mailing services do you use for shipping?

Accepted Answer

USPS, FED EX and UPS.

Question 60

What Is Your Exchange Policy?

Accepted Answer

Items purchased from artists from TeeShirtPalace marketplace are custom-made and printed just for you. If the size you ordered isn’t quite right, we’re happy to offer easy and fast exchanges. To get started, just email support@teeshirtpalace.com Please include order number and size you want to exchange it for. Please note exchange only qualify for same style and color and Exchanges are only available for Apparel.

Question 61

What Is Your Return Policy?

Accepted Answer

Returns are available for all eligible orders, and requests must be submitted within 30 days of the expected delivery date. Items must be unworn and unwashed to qualify. Refunds will be issued for the order total minus a 30% restocking
fee, excluding the original shipping fees. Please note, once an item has been exchanged, it is no longer eligible for return or refund.
Anything over $100 cannot be returned and also any product that is customized by you in our online custom creator https://www.teeshirtpalace.com/create-your-own/t-shirt cannot be returned.

Question 62

Do Restocking Fees Apply If I Cancel, Exchange, or Return An Order?

Accepted Answer

Restocking fees apply only on a return not for exchanges.

Question 63

If I Return An Order For A Refund, How Many Days Am I Allowed Before Being Denied?

Accepted Answer

A 30 day window is provided by TeeShirtPalace!

Day 1 begins on the date of purchase

Day 30 is the day we must receive returned package from you

Question 64

What If My Order Is Defective, Wrong Size, or Incorrect Product

Accepted Answer

Send us an email with attaching photo(s) and we will send out a replacement within 72 business hours!

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